We want you to be fully satisfied with every Product that you purchase from loreabrands.com (“Site”).  Except for Sale Products and Products designated on the Site as non-returnable, aCannaCo-Hemp Inc. d/b/a Lorea (“Lorea”, “we” or “us” or “our”) will accept a return of the Products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made in compliance with this Return Policy. Your use of the Site in order to purchase Products indicates your agreement to follow and be bound by this Return Policy and our Terms of Service. By agreeing to this Return Policy, you further agree that you understand that the Products purchased contain cannabinoids derived from hemp. These Products have not been evaluated by the United States Food & Drug Administration (FDA) and we make no claims as to any benefits from our Products. If you decide to purchase our Products, you do so pursuant to your own opinions as to any benefits these Products may provide.

Returns

We want you to love Lorea—but if you’re not satisfied with your purchase, we’ll make it right.

You may request a full refund or exchange (minus shipping costs) within 20 days of receiving your order—no questions asked. Please note that sale items are final sale and not eligible for return or refund.

If your order arrives damaged, defective, or incorrect due to our error, we’ll issue a full refund including shipping costs.

To maintain fairness for all customers, Lorea reserves the right to deny return requests that appear to be abusive or excessive.

Customers must file a return request in accordance with the directions provided below with proof of all paperwork to ensure full credit.

Steps for Returning a Product:

1. Contact Us First:

Email us at support@loreabrands.com with “RETURN + [Your Order Number]” in the subject line.

Please include:

• Your reason for return
• First and last name of purchaser
• Order number
• A photo or copy of the original packing list

Once we confirm your product is eligible for return, our team will guide you through next steps.

2. Refund Processing:

Once approved, refunds are issued to your original form of payment within 30 business days of receiving your return.

If you haven’t received your refund after 30 business days, please reach out to us at support@loreabrands.com.

3. No Need to Ship Back:

You do not need to return the product. We just ask that you dispose of it responsibly.

Important Note:

Lorea is not responsible for lost or stolen items during the return process. Refunds can only be issued to the original payment method.

Sale Products

Sale Products are not eligible for refunds.

Exchanges

If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you. Please see the Damaged Products section, below, for more information.

Damaged Products

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes Products may be damaged during shipment. We understand your frustration and we will do everything we can to replace the Product as quickly as possible. Upon delivery of your order, please check the Product(s) carefully to ensure it has not been damaged during shipping. All claims for damaged Product requesting must be made within [forty-eight (48)] hours of delivery.

If you have received a damaged Product, please e-mail us customersupport@loreabrands.com. We require proof of purchase with the first and last name of the purchaser, and corresponding order number to process your request. We only replace Products if they are defective or damaged.  Please provide detailed information for any Product damaged during shipping, including a full description of the damages to the Product and a photo depicting the damages. We will refund the original shipping charges for damaged or defective items.

Customer Service

If you have any questions, please email us at: support@loreabrands.com

Shipping Policy

Shipping Methods and Costs

At Lorea, we look to process orders as quickly as we can. At checkout, you will be prompted to choose a shipping method for your Product(s). You will pay all shipping and handling charges specified during the ordering process.  Shipping costs are dependent on the Products in your order and the shipping method you select. Your total shipping charges will automatically be computed during checkout prior to the completion of your order.

We process and ship all orders within 48 hours of an order placement once the funds have cleared your account. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 5:00PM CST, excluding holidays). Orders placed during special promotions or on a holiday are excluded. We do not ship on national holidays.

Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery (Ground, Third Day, Second Day or Overnight Service).

Title and risk of loss pass to you upon our transfer of the Products to the shipping carrier. Shipping and delivery dates are estimates only and cannot be guaranteed.  We are not liable for any delays in shipments.

Please email Customer Service Specialist at customersupport@loreabrands.com if you have any questions

E-mails About Your Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

• Order Confirmation. This e-mail confirms that we have received your order and includes your order number. Keep this e-mail for your records.
• Shipment Confirmation. This e-mail confirms that your order, or part of your order has shipped. You may receive multiple e-mails depending on the Products you selected, or if you ordered multiple Products and they were shipped separately. The arrival time of your order depends on the shipping method selected, Product selected, and your shipping location.
• Important Notice About Your Order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please email a Customer Service Specialist at support@loreabrands.com immediately so the problem can be addressed.

Tracking Your Order

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. Orders placed on loreabrands.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of Product you purchased, the shipping method you selected during checkout, and the carrier that is delivering your Product(s).

Finding Your Order Status

The status of your order is easy to find.

• Check your e-mail. You were required to enter an e-mail address during checkout; you will receive e-mails at your address keeping you up to date about the status of your order.
• Visit the Site. Sign-In for Your Order History at loreabrand.com twenty-four (24) hours a day. If you signed up for a Lorea account, you may view information about your most recent orders (including tracking information) as well as past orders
• Contact us. If you still have questions about your order, please contact us via email at customersupport@loreabrands.com if you have any questions.

How is order status different from tracking information?

The status of your order is supplied by us and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx or USPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our Site when it becomes available.

• Tracking information may not be available for up to three (3) full business days after a Product is shipped from our warehouse.